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Reports
According
to the 'Quarterly Index' published by TPI, about USD 100
billion worth of outsourcing contracts from all across the
world are due for renewal in the next two years. Around 72
percent of these contracts are held by six major outsourcing
providers - Accenture, ACS, CSC, EDS, HP, and IBM. The report
further predicts the significant changes in the dynamics of
the outsourcing market to make it difficult for these
companies to retain their dominance over the market. The Index
reveals that about 325 outsourcing deals are due for renewal
during 2006 and 2007, accounting for 20 percent of the active
contracts. Of these, approximately USD 50 billion worth of
contracts are held by IBM and
EDS.
The
effect of increasing competition has already been witnessed
over contract renewal awards. Around 53 percent of contracts
in 2004 and around 70 percent in 2005 were competitive. Of
these competitively bid contracts, around 80 percent in 2004
and 83 percent in 2005 have been bagged by offshore
outsourcing services providers. The overall market share, for
the contracts valued over USD 50 million, of the six major
outsourcing providers also declined from 70 percent in 2003 to
49 percent in 2004 and further to 43 percent in 2005. TPI also
observed that outsourcing deals are increasing in number and
decreasing in size, simultaneously, over the past few years.
Of the 293 contracts signed in 2005, about 70 percent were
within the range of USD 50 million to USD 200 million, whereas
this figure was only 65 percent in
2004.
Another
independent poll of 10 brokerages estimated quarterly profits
jumped between 8.3 and 56.9 per cent year-on-year for service
companies, while product firm i-flex solutions ltd., in which
Oracle Corp holds a 43 per cent stake, is set to show a
doubling of net profit. Analysts said outsourcing is becoming
'strategic' -- implying lesser bigger deals with longer-term
contracts.
A
weaker rupee in the October-December quarter, when it slipped
about 2.3 per cent against the dollar, could sweeten tech
profits. But individual firms could see minor hiccups from
salary increases and costs related to acquisitions or large
deals.
Earnings
began rebounding the previous year as IT firms recovered from
an industry slowdown witnessed after the telecoms and Internet
meltdowns between 2000 and 2003
A
milestone was reached in the July-September quarter when
Infosys, TCS and Patni Computer joined Accenture and IBM in
winning a 5-year, $2.2 billion outsourcing deal with ABN Amro
Bank.
General
Motors is set to award a similar deal in the new year, with
firms like Wipro among
front-runners.
SBI
Capital Markets Ltd said in its quarterly review that
companies would focus on client additions and qualitative
improvement while volumes surged. Profit margins could rise.
'We believe clients are looking at offshoring strategically
and are likely to commit higher volumes in the near future,'
it said.
Brokerage
CLSA said Indian tech companies could now match the investor
attractive stocks from other industries in a market where the
broader benchmark index hit all-time highs last
week.
'Within
an India portfolio,
techs appear to be re-claiming the earnings growth leadership
position,' it said.'
The
Christmas quarter also saw some active acquisitions. TCS spent
about $50 million to buy two financial software firms, while
Wipro committed about $80 million for two high-tech
firms. |
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Top
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INPUT
Predicts Federal IT Outsourcing Market to Reach Nearly $18
Billion by FY10 The federal IT
outsourcing market is expected to increase at a healthy
compound annual growth rate of nearly 8 percent, growing from
$12.2 billion in fiscal year 2005 to $17.6 billion by fiscal
year 2010 (FY10), according to a report released today by
INPUT, the authority on government business. Lines of Business
which include human resources management, financial
management, grants management, case management, federal health
architecture, and IT security, will require agencies to
continue spending on outsourcing.
IDC:
Global Services Vendors Dominate U.S. Finance & Accounting
BPO Market A newly
released IDC competitive landscape study estimates that the
majority of the U.S. finance and
accounting (F&A) business process outsourcing (BPO) market
opportunity has been claimed by a select few global services
providers. Though market leadership positions are not yet set
in stone, providers, such as IBM and Accenture, have
successfully leveraged their global presence, vast offshore
capabilities, technology assets, consulting expertise, and BPO
capabilities in adjacent business process areas such as
procurement and HR.
Mercator
Verzekeringen outsources IT services to
Getronics Mercator
Verzekeringen, a Belgium-based insurance solutions provider,
has selected Getronics for managing its complete IT
infrastructure and ICT contracts. The contract is spread over
a five-year period and is valued at about EUR 10 million.
Getronics will provide workspace management services, IT
security services, communication and technology transformation
services. In addition, Getronics will reduce the risk of
operational breakdown in the primary infrastructure by hosting
a second IT system.
Banco
Espírito Santo And IBM Sign 150 Million Euro IT Services
Contract Banco Espírito
Santo (BES), a Portugal-based financial services group, has
awarded the contract to IBM to manage its IT infrastructure.
Under the terms of the contract, IBM will be responsible for
the IT infrastructure of BES, the simplification of the
applications architecture, and consolidation and
standardization of IT processes across the infrastructure. IBM
will also provide business continuity and recovery services.
HSBC
sells UK statement facility to Communisis; signs outsourcing
deal HSBC has sold
its statement production business in the UK to Communisis
Ltd and inked a £250m outsourcing deal with the vendor for the
production and delivery of its document-based customer
communications over the next ten
years.
Multi-Bank
Securities Chooses ADP Clearing & Outsourcing Services for
Brokerage Clearing Services Multi-Bank
Securities, headquartered in Michigan, chose ADP Clearing
to provide a full range of clearing and settlement services.
The company chose ADP Clearing due to its financial stability
and extensive product line.
Northern
Ireland Water Service awards £70m billing
contract Northern
Ireland Water Service has awarded a seven-year, £70m contract
to the Xansa-led Crystal Alliance to provide a new customer
billing and contacts
Dixons
outsources IT to India in £150m
deal High-street
electrical retailer Dixons Group (DSG) International is to
outsource IT infrastructure support and software development
to Indian IT company HCL Technologies in a deal believed to be
worth around £150m.HCL Technologies picks up where LogicaCMG
left off.
BBC
announces shortlist for HR outsourcing
deal The BBC has
short listed three suppliers for an outsourcing contract to
provide HR services from later this year. Accenture, Capita,
and Xchanging are the remaining three, after Convergys,
Excellerate HRO, Hewitt, IBM and Northgate were knocked out of
the competition. |
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Service
Provider News |
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Convergys
to Continue to Enhance Customer Care For DIRECTV under New
Multi-year Contract CONVERGYS, the
major provider of customer care services to DirecTV since it
launched its digital television programming service 11 years
ago, will continue to deliver and enhance its world-class
customer service to DirecTV's 15 million customers under a new
master service contract.
Capgemini
wins BPO contract from Zurich Financial
Services Capgemini has
signed a multi-year agreement to manage a range of finance
& accounting processes for several countries of Zurich
Financial Services (Zurich), one of the world’s
largest insurance companies.
Fujitsu
loses £500m Walsall Council deal Walsall
Council pulled the plug on a £500m outsourcing deal with
Fujitsu after proving that it can improve its shoddy services
without help from the private
sector.
SEI
Announces Renewal of Contract to Administer Causeway
International Value Fund Causeway Funds
has renewed its contract with SEI, a
Pennsylvania-headquartered financial technology solutions and
asset management services firm, to provide fund administration
services for its Causeway International Value Fund (CIVF).
Under the agreement, SEI will provide fund accounting and
administration services for CIVF through its Investment
Manager Services department.
Satyam
- Nipuna in $8 million deal with Germany's 4K
Animation According to
an announcement placed by the company in the Bombay Stock
Exchange (BSE), Nipuna will work jointly with 4K Animation on
animation projects for a Hollywood film (an International action,
adventure and fantasy motion picture directed by Paul
Nicholas), 3D Animation for TV production and commercials.
Genpact
wins $60-mn German contract Genpact on
Thursday said it has signed a multi-year contract with
Germany-based technology group Linde to provide finance and
accounting services, valued at over $60 million.
CSC
Awarded $27 Million Outsourcing Contract by Pan-American Life
Insurance CSC has been
awarded a seven and a half year, USD 27 million ITO services
contract with Pan-American, a US-based life insurance company.
The services will support the US and Latin
American operations of Pan-American. CSC will manage
Pan-American's data centre operations, including mainframe
applications and midrange and server systems. CSC will deliver
these services from its centres in San
Diego and Austin. CSC will also be
responsible for Pan-American's network operations and desktops
in the US,
Colombia,
Ecuador,
El
Salvador, Guatemala, Honduras, Panama and Puerto
Rico.
Swisscom
wins outsourcing deal from
Winterthur Assuming
responsibility for the supply of voice and data services to 17
of the company's business units, Swisscom Solutions Ltd has
secured a $58 million five-year outsourcing contract from the
Swiss insurance company, Winterthur
Group.
EDS
signs contract with United Airlines Under this
agreement, EDS will provide desktop, helpdesk and managed
services for the airline. In addition, EDS will upgrade all
aspects of United's end-user computing and communications
environments in offices, reservations and
airports.
Xchanging
acquires Landmark Business
Consulting Xchanging, the
leading business processing services company, has acquired
100% of the equity in Landmark Business Consulting, the
insurance specialist business transformation consultancy.
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