From: Baroni Limited [baroni-limited@tiscali.it]
Sent: 23 January 2006 17:23
Subject: Baroni Limited - Offshoring Newsletter' - 02/06

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Reports

According to the 'Quarterly Index' published by TPI, about USD 100 billion worth of outsourcing contracts from all across the world are due for renewal in the next two years. Around 72 percent of these contracts are held by six major outsourcing providers - Accenture, ACS, CSC, EDS, HP, and IBM. The report further predicts the significant changes in the dynamics of the outsourcing market to make it difficult for these companies to retain their dominance over the market. The Index reveals that about 325 outsourcing deals are due for renewal during 2006 and 2007, accounting for 20 percent of the active contracts. Of these, approximately USD 50 billion worth of contracts are held by IBM and EDS.

The effect of increasing competition has already been witnessed over contract renewal awards. Around 53 percent of contracts in 2004 and around 70 percent in 2005 were competitive. Of these competitively bid contracts, around 80 percent in 2004 and 83 percent in 2005 have been bagged by offshore outsourcing services providers. The overall market share, for the contracts valued over USD 50 million, of the six major outsourcing providers also declined from 70 percent in 2003 to 49 percent in 2004 and further to 43 percent in 2005. TPI also observed that outsourcing deals are increasing in number and decreasing in size, simultaneously, over the past few years. Of the 293 contracts signed in 2005, about 70 percent were within the range of USD 50 million to USD 200 million, whereas this figure was only 65 percent in 2004.

Another independent poll of 10 brokerages estimated quarterly profits jumped between 8.3 and 56.9 per cent year-on-year for service companies, while product firm i-flex solutions ltd., in which Oracle Corp holds a 43 per cent stake, is set to show a doubling of net profit. Analysts said outsourcing is becoming 'strategic' -- implying lesser bigger deals with longer-term contracts.

A weaker rupee in the October-December quarter, when it slipped about 2.3 per cent against the dollar, could sweeten tech profits. But individual firms could see minor hiccups from salary increases and costs related to acquisitions or large deals.

Earnings began rebounding the previous year as IT firms recovered from an industry slowdown witnessed after the telecoms and Internet meltdowns between 2000 and 2003

A milestone was reached in the July-September quarter when Infosys, TCS and Patni Computer joined Accenture and IBM in winning a 5-year, $2.2 billion outsourcing deal with ABN Amro Bank.

General Motors is set to award a similar deal in the new year, with firms like Wipro among front-runners.

SBI Capital Markets Ltd said in its quarterly review that companies would focus on client additions and qualitative improvement while volumes surged. Profit margins could rise. 'We believe clients are looking at offshoring strategically and are likely to commit higher volumes in the near future,' it said.

Brokerage CLSA said Indian tech companies could now match the investor attractive stocks from other industries in a market where the broader benchmark index hit all-time highs last week.

'Within an India portfolio, techs appear to be re-claiming the earnings growth leadership position,' it said.'

The Christmas quarter also saw some active acquisitions. TCS spent about $50 million to buy two financial software firms, while Wipro committed about $80 million for two high-tech firms.

 


 

 

 Top Stories

 

INPUT Predicts Federal IT Outsourcing Market to Reach Nearly $18 Billion by FY10
The federal IT outsourcing market is expected to increase at a healthy compound annual growth rate of nearly 8 percent, growing from $12.2 billion in fiscal year 2005 to $17.6 billion by fiscal year 2010 (FY10), according to a report released today by INPUT, the authority on government business. Lines of Business which include human resources management, financial management, grants management, case management, federal health architecture, and IT security, will require agencies to continue spending on outsourcing.

IDC: Global Services Vendors Dominate U.S. Finance & Accounting BPO Market
A newly released IDC competitive landscape study estimates that the majority of the U.S. finance and accounting (F&A) business process outsourcing (BPO) market opportunity has been claimed by a select few global services providers. Though market leadership positions are not yet set in stone, providers, such as IBM and Accenture, have successfully leveraged their global presence, vast offshore capabilities, technology assets, consulting expertise, and BPO capabilities in adjacent business process areas such as procurement and HR.

Mercator Verzekeringen outsources IT services to Getronics
Mercator Verzekeringen, a Belgium-based insurance solutions provider, has selected Getronics for managing its complete IT infrastructure and ICT contracts. The contract is spread over a five-year period and is valued at about EUR 10 million. Getronics will provide workspace management services, IT security services, communication and technology transformation services. In addition, Getronics will reduce the risk of operational breakdown in the primary infrastructure by hosting a second IT system.

Banco Espírito Santo And IBM Sign 150 Million Euro IT Services Contract
Banco Espírito Santo (BES), a Portugal-based financial services group, has awarded the contract to IBM to manage its IT infrastructure. Under the terms of the contract, IBM will be responsible for the IT infrastructure of BES, the simplification of the applications architecture, and consolidation and standardization of IT processes across the infrastructure. IBM will also provide business continuity and recovery services.

HSBC sells UK statement facility to Communisis; signs outsourcing deal
HSBC has sold its statement production business in the UK to Communisis Ltd and inked a £250m outsourcing deal with the vendor for the production and delivery of its document-based customer communications over the next ten years.

Multi-Bank Securities Chooses ADP Clearing & Outsourcing Services for Brokerage Clearing Services
Multi-Bank Securities, headquartered in Michigan, chose ADP Clearing to provide a full range of clearing and settlement services. The company chose ADP Clearing due to its financial stability and extensive product line.

Northern Ireland Water Service awards £70m billing contract
Northern Ireland Water Service has awarded a seven-year, £70m contract to the Xansa-led Crystal Alliance to provide a new customer billing and contacts

Dixons outsources IT to India in £150m deal
High-street electrical retailer Dixons Group (DSG) International is to outsource IT infrastructure support and software development to Indian IT company HCL Technologies in a deal believed to be worth around £150m.HCL Technologies picks up where LogicaCMG left off.

BBC announces shortlist for HR outsourcing deal
The BBC has short listed three suppliers for an outsourcing contract to provide HR services from later this year. Accenture, Capita, and Xchanging are the remaining three, after Convergys, Excellerate HRO, Hewitt, IBM and Northgate were knocked out of the competition.

 

 Service Provider News

 

Convergys to Continue to Enhance Customer Care For DIRECTV under New Multi-year Contract
CONVERGYS, the major provider of customer care services to DirecTV since it launched its digital television programming service 11 years ago, will continue to deliver and enhance its world-class customer service to DirecTV's 15 million customers under a new master service contract.

Capgemini wins BPO contract from Zurich Financial Services
Capgemini has signed a multi-year agreement to manage a range of finance & accounting processes for several countries of Zurich Financial Services (Zurich), one of the world’s largest insurance companies.

Fujitsu loses £500m Walsall Council deal
Walsall Council pulled the plug on a £500m outsourcing deal with Fujitsu after proving that it can improve its shoddy services without help from the private sector.

SEI Announces Renewal of Contract to Administer Causeway International Value Fund
Causeway Funds has renewed its contract with SEI, a Pennsylvania-headquartered financial technology solutions and asset management services firm, to provide fund administration services for its Causeway International Value Fund (CIVF). Under the agreement, SEI will provide fund accounting and administration services for CIVF through its Investment Manager Services department.

Satyam - Nipuna in $8 million deal with Germany's 4K Animation
According to an announcement placed by the company in the Bombay Stock Exchange (BSE), Nipuna will work jointly with 4K Animation on animation projects for a Hollywood film (an International action, adventure and fantasy motion picture directed by Paul Nicholas), 3D Animation for TV production and commercials.

Genpact wins $60-mn German contract
Genpact on Thursday said it has signed a multi-year contract with Germany-based technology group Linde to provide finance and accounting services, valued at over $60 million.

CSC Awarded $27 Million Outsourcing Contract by Pan-American Life Insurance
CSC has been awarded a seven and a half year, USD 27 million ITO services contract with Pan-American, a US-based life insurance company. The services will support the US and Latin American operations of Pan-American. CSC will manage Pan-American's data centre operations, including mainframe applications and midrange and server systems. CSC will deliver these services from its centres in San Diego and Austin. CSC will also be responsible for Pan-American's network operations and desktops in the US, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Panama and Puerto Rico.

Swisscom wins outsourcing deal from Winterthur
Assuming responsibility for the supply of voice and data services to 17 of the company's business units, Swisscom Solutions Ltd has secured a $58 million five-year outsourcing contract from the Swiss insurance company, Winterthur Group.

EDS signs contract with United Airlines
Under this agreement, EDS will provide desktop, helpdesk and managed services for the airline. In addition, EDS will upgrade all aspects of United's end-user computing and communications environments in offices, reservations and airports.

Xchanging acquires Landmark Business Consulting
Xchanging, the leading business processing services company, has acquired 100% of the equity in Landmark Business Consulting, the insurance specialist business transformation consultancy.

 

 

 

 

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Copyright © 2005; Baroni Limited. All rights reserved

 

 

Jonathan Harrison
Managing Director

Baroni Limited
68 Penwortham Road
Sanderstead, Surrey CR2 0QS

 

 Office: +44 (0)20 8660 6457

 

 Fax: +44 (0)20 8645 9297

 Email: jonathan-harrison@tiscali.it

Website: Baroni-Limited.com

 

 

 

 

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              Registered Office: 10 – 14 Accommodation Road, Golders Green, London, NW11 8ED

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